Culture is a powerful component of an organization's success Essay

Culture is a powerful component of an organization's success - Essay Example Following this, the management ought to survey the existing operating environment and compare it to the new desired operating environment. The results of such a survey should provide tangible areas for action that could be used to pursue change in the overall environmental operating environment. The next agenda item would be to ensure that the relevant stakeholders are all on board. This is achievable through an analysis of the various stakeholders present in the organisational environment. Not all stakeholders may be significantly involves for each organisational business process. It has to be ensured that all stakeholders are totally engaged and committed to change with change resistance available only to a bare minimum level. A change of behaviours in the organisation would only be possible if the senior management lead through example. The senior management would have to adopt the new desired behaviours themselves to ensure that its effects trickle down to the operational level. The new desired operating environment should be institutionalised by providing structural changes, which are swift yet simple enough for the employees to understand. There would also be a need to redesign the management process as new constraints and restraints are introduced into the operating environment. The management process redesign should bolster any changes in the operating environment. It is important to keep employees motivated when they are inflicted with a changing operating environment that produces strain. In order to keep motivation levels high, employees should be recognised and rewarded when displaying the new desired behaviours. Another mechanism for strengthening the wanted behaviours is to provide formal feedback that orients employees in the desired direction. A change in the overall operating environment is only possible if both individual behaviours and group behaviours experience a significant amount

Sidney Waters Customer Information Billing System Case Study

Sidney Waters Customer Information Billing System - Case Study Example However, Price Water House ran into implementation difficulties and overran the $ 60m Budget assigned to the project. These difficulties were a direct result of their failure to develop the correct architecture the company need by evaluating what it has and then acquire them. It seems also that Price Water House lacked the technical expertise to take the project forward, in that several contingencies were made, including hardware and software that were not in the original budget. Sidney Water had carefully followed the tender process of selecting Price Water House as the winner but should have done background checks on its past performances with other companies. It should also have brought in IT experts within the organization, and externally, to timely perform Technical Proof Of Concept (TPOC) to help guide its decision in the correct direction. It seems Sidney Water was looking only at keeping the project cost below the budgeted and not at its feasibility. This is due to the fact that companies in a tender process will give information they cannot guarantee, in order to win bids, and they often hope the bid recipients will be impressed and make hastily uninformed decisions. The company after selecting Price Water House called in the company after three months to begin work, without visiting other facilities that had similar systems to see what levels of efficiency they were achieving and be able to make comparisons to its goals and objectives. Poor contract administration led to the transfer of responsibility for certain aspects of the project back to Sidney Water from Price Water House.